Guided click-through walkthroughs on screens that look exactly like the app — about 3 minutes each, no login. Click a card to start.
Company Setup
Five tours you pick from a menu — the same settings menu as the app — with every menu item explained: all 18 Company screens, creating users (QuickBooks item assignment, welcome email), all 12 lists, Time Card, and all 7 integrations.
~12 min tourCreating & Editing Work Orders
Create a work order in the split-screen modal, then master the edit screen — the header, all 3 main tabs, and the 9 bottom tabs: payments, checklist, images, documents, equipment, expenses, and live profit.
~4 min tourProgress Billing on Projects
Run a big job in installments — pick your billing style: Cost Summary (T&M) from live work orders, or Schedule of Values with pay applications, retainage, and change orders.
~5 min tourCreate & Edit Estimates
The estimates list with approval badges, the create modal, line items with markup, and the Optional-Products upsell tab.
~2 min tourEstimates: Sending & Approval
The Send for Approval modal, the page your customer sees, self-service add-ons, the digital signature — and change requests.
~1 min tourEstimates: Convert to Work Order
One click turns the approved estimate into a work order — every line item, including customer-added options, carried over.
~1 min tourDispatch: Calendar
The dispatch board — six views, TEAM / INDIVIDUAL / JOB STATUS grouping, drag-to-assign from the Unassigned panel, the green work-complete check, and multi-visit work orders.
~2 min tourDispatch: Calendar with Map
Schedule on top, live map below — click an event and the map flies to the job.
~1 min tourDispatch: Map
Scheduled jobs, unassigned orders, and live technician GPS on one map — with date and crew filters.
~1 min tourDispatch: Days Off Planner
Drag a technician onto a date, pick from seven day-off types, and push it straight to their timecard.
~1 min tourDispatch: Daily Dispatch
The day-sheet — drag technicians onto jobs, status-colored schedules, dispatch notes, batch copy, and text-message blasts.
~2 min tourDispatch: Route Optimization
Optimize each technician's stops with one click — numbered routes, drive-time KPIs, saved routes, and planned-vs-actual history.
~1 min tourCreating & Sending Invoices
The work order IS the invoice — build the line items, email it as a branded Invoice PDF from your own work email, then post & close to QuickBooks or Close Only and Mark As Paid.
~2 min tourThe Payment Lifecycle
Four short tours you pick from a menu: a deposit on the estimate that flows into the work order, collecting on the web with a pay link and the Pending tab, collecting on mobile in the field, and the Payments page where everything shows up.
~5 min tourRecurring Work Orders
Set up repeat services once and let FieldPromax generate the work orders on schedule.
~4 min tourProjects & Phases
Organize a multi-phase job with budgets, work breakdown, and phase tracking.
~4 min tourPurchase Orders
Order from vendors, receive against the PO, and track payments.
~4 min tourMobile: Service Provider Basics
Day one for a new technician — download Field Promax Plus, log in with the username and password from your welcome email, allow the two permissions that matter, and learn the dashboard and menu.
~2 min tourMobile: Dashboard & Navigation
The Tiles / Calendar / Map views with live work-order counts, search, and the + button that creates referrals, customers, estimates, and work orders.
~2 min tourMobile: Work Orders
A real job on the phone — Accept and In Route, all four tabs, Check-in/Check-out with the timer, adding products, photos, the customer signature, and Get Paid at the door.
~3 min tourMobile: Estimates
Quote and win in one visit — create the estimate on the phone, price it from the catalog with Optional-Products upsells, and collect the signature or email it on the spot.
~2 min tourMobile: Time Card & Expenses
One-tap Clock In with GPS stamps, Add Time and PTO, Send for Approval, the Timecard Summary — and expenses filed from the work order with a receipt photo.
~2 min tourMobile: Equipment & Messages
Attach or register equipment right on the work order, read the unit's maintenance history before you open the panel, and chat with the office in Messages.
~1 min tourA Technician's Mobile Day
The capstone field day: finish a job offline in a dead-zone basement, watch it sync, then quote, sign, and take a card payment on a walk-up job.
~5 min tourManaging Customers
The customer grid, search and export, and the Create Customer modal — plus how QuickBooks keeps the list in sync.
~1 min tourCustomer Details
One page per customer: the Business Summary, all nine history tabs, and enabling the customer portal.
~2 min tourWhat Your Customers See
Estimate approval and the customer portal from the customer's side — sign online, track appointments, view invoices.
~3 min tourMarketing: Leads
The leads pipeline — sources and status pills, live email threads on the lead, status history that shows where deals stall, and convert-to-customer.
~2 min tourMarketing: Referrals
Track every referral from submission to reward paid — from customers, and from techs in the field via the mobile app.
~1 min tourTimecards: Clock In to Approval
The full loop — techs Clock In on the phone, the office reads the grid (GPS stamps, pending clock-outs, utilization), then approves or rejects with a reason.
~3 min tourPTO & Days Off
PTO types are job codes you define — book hours or days with Add PTO, push Days Off Planner entries to the timecard, and take requests from the phone.
~1 min tourSummary & Payroll
The Time Card Summary pivot with Export to Excel, the Utilization Report, the Timecard Details PDF, and approved hours exported to QuickBooks.
~1 min tourProfit Analysis
Revenue, Cost, Profit, and Margin on every work order — each product's price against its Purchase Cost, line by line, while the job is still open.
~1 min tourChecklists
Attach a checklist to a job type once and every new work order carries it — six field types, strikethrough completion, ad-hoc items, and the same list on the phone.
~1 min tourExpenses & Mileage
Receipts filed from the field land on the work order's Expenses tab for review and mark-as-Paid — plus per-schedule odometer mileage and the reports that total both.
~1 min tourEquipment
Customer-scoped equipment records with Maintenance vs Definition custom fields, rental tracking, attaching to work orders, and the per-visit maintenance history.
~2 min tourJSA Management (Safety)
Job Safety Analysis end to end — build tiered safety forms, techs fill and sign from the phone with SIF flagging, and the office approves or returns from one queue.
~2 min tourCustom Pricing
Different prices for different customers on the same product — build a Price Level, link customers and products, and every estimate and work order prices itself.
~1 min tourWork Groups
Name your crews once and every board inherits them — dispatch group filters and the TEAM view, Daily Dispatch sections, and the timecard filter.
~1 min tourDashboard
Your per-user widget board — six live work-order tiles, collections and visit donuts, service-provider status, Edit Layout, global search, and your startup page.
~2 min tourReports
All 32 standard reports in 7 groups — star Favorites, run with per-report filters, search inside results, open the chart views, export to Excel.
~2 min tourNotifications
Where every notification actually lives — SMS with editable templates and reminders, admin emails per feature, per-tech toggles, automatic push on the phone.
~2 min tourService Requests
A customer fills your public request form — photos, preferred times, no login — and your office converts it into a work order on one screen.
~1 min tour