Interactive Tours

Guided click-through walkthroughs on screens that look exactly like the app — about 3 minutes each, no login. Click a card to start.

Company Setup

Five tours you pick from a menu — the same settings menu as the app — with every menu item explained: all 18 Company screens, creating users (QuickBooks item assignment, welcome email), all 12 lists, Time Card, and all 7 integrations.

~12 min tour

Creating & Editing Work Orders

Create a work order in the split-screen modal, then master the edit screen — the header, all 3 main tabs, and the 9 bottom tabs: payments, checklist, images, documents, equipment, expenses, and live profit.

~4 min tour

Progress Billing on Projects

Run a big job in installments — pick your billing style: Cost Summary (T&M) from live work orders, or Schedule of Values with pay applications, retainage, and change orders.

~5 min tour

Create & Edit Estimates

The estimates list with approval badges, the create modal, line items with markup, and the Optional-Products upsell tab.

~2 min tour

Estimates: Sending & Approval

The Send for Approval modal, the page your customer sees, self-service add-ons, the digital signature — and change requests.

~1 min tour

Estimates: Convert to Work Order

One click turns the approved estimate into a work order — every line item, including customer-added options, carried over.

~1 min tour

Dispatch: Calendar

The dispatch board — six views, TEAM / INDIVIDUAL / JOB STATUS grouping, drag-to-assign from the Unassigned panel, the green work-complete check, and multi-visit work orders.

~2 min tour

Dispatch: Calendar with Map

Schedule on top, live map below — click an event and the map flies to the job.

~1 min tour

Dispatch: Map

Scheduled jobs, unassigned orders, and live technician GPS on one map — with date and crew filters.

~1 min tour

Dispatch: Days Off Planner

Drag a technician onto a date, pick from seven day-off types, and push it straight to their timecard.

~1 min tour

Dispatch: Daily Dispatch

The day-sheet — drag technicians onto jobs, status-colored schedules, dispatch notes, batch copy, and text-message blasts.

~2 min tour

Dispatch: Route Optimization

Optimize each technician's stops with one click — numbered routes, drive-time KPIs, saved routes, and planned-vs-actual history.

~1 min tour

Creating & Sending Invoices

The work order IS the invoice — build the line items, email it as a branded Invoice PDF from your own work email, then post & close to QuickBooks or Close Only and Mark As Paid.

~2 min tour

The Payment Lifecycle

Four short tours you pick from a menu: a deposit on the estimate that flows into the work order, collecting on the web with a pay link and the Pending tab, collecting on mobile in the field, and the Payments page where everything shows up.

~5 min tour

Recurring Work Orders

Set up repeat services once and let FieldPromax generate the work orders on schedule.

~4 min tour

Projects & Phases

Organize a multi-phase job with budgets, work breakdown, and phase tracking.

~4 min tour

Purchase Orders

Order from vendors, receive against the PO, and track payments.

~4 min tour

Mobile: Service Provider Basics

Day one for a new technician — download Field Promax Plus, log in with the username and password from your welcome email, allow the two permissions that matter, and learn the dashboard and menu.

~2 min tour

Mobile: Dashboard & Navigation

The Tiles / Calendar / Map views with live work-order counts, search, and the + button that creates referrals, customers, estimates, and work orders.

~2 min tour

Mobile: Work Orders

A real job on the phone — Accept and In Route, all four tabs, Check-in/Check-out with the timer, adding products, photos, the customer signature, and Get Paid at the door.

~3 min tour

Mobile: Estimates

Quote and win in one visit — create the estimate on the phone, price it from the catalog with Optional-Products upsells, and collect the signature or email it on the spot.

~2 min tour

Mobile: Time Card & Expenses

One-tap Clock In with GPS stamps, Add Time and PTO, Send for Approval, the Timecard Summary — and expenses filed from the work order with a receipt photo.

~2 min tour

Mobile: Equipment & Messages

Attach or register equipment right on the work order, read the unit's maintenance history before you open the panel, and chat with the office in Messages.

~1 min tour

A Technician's Mobile Day

The capstone field day: finish a job offline in a dead-zone basement, watch it sync, then quote, sign, and take a card payment on a walk-up job.

~5 min tour

Managing Customers

The customer grid, search and export, and the Create Customer modal — plus how QuickBooks keeps the list in sync.

~1 min tour

Customer Details

One page per customer: the Business Summary, all nine history tabs, and enabling the customer portal.

~2 min tour

What Your Customers See

Estimate approval and the customer portal from the customer's side — sign online, track appointments, view invoices.

~3 min tour

Marketing: Leads

The leads pipeline — sources and status pills, live email threads on the lead, status history that shows where deals stall, and convert-to-customer.

~2 min tour

Marketing: Referrals

Track every referral from submission to reward paid — from customers, and from techs in the field via the mobile app.

~1 min tour

Timecards: Clock In to Approval

The full loop — techs Clock In on the phone, the office reads the grid (GPS stamps, pending clock-outs, utilization), then approves or rejects with a reason.

~3 min tour

PTO & Days Off

PTO types are job codes you define — book hours or days with Add PTO, push Days Off Planner entries to the timecard, and take requests from the phone.

~1 min tour

Summary & Payroll

The Time Card Summary pivot with Export to Excel, the Utilization Report, the Timecard Details PDF, and approved hours exported to QuickBooks.

~1 min tour

Profit Analysis

Revenue, Cost, Profit, and Margin on every work order — each product's price against its Purchase Cost, line by line, while the job is still open.

~1 min tour

Checklists

Attach a checklist to a job type once and every new work order carries it — six field types, strikethrough completion, ad-hoc items, and the same list on the phone.

~1 min tour

Expenses & Mileage

Receipts filed from the field land on the work order's Expenses tab for review and mark-as-Paid — plus per-schedule odometer mileage and the reports that total both.

~1 min tour

Equipment

Customer-scoped equipment records with Maintenance vs Definition custom fields, rental tracking, attaching to work orders, and the per-visit maintenance history.

~2 min tour

JSA Management (Safety)

Job Safety Analysis end to end — build tiered safety forms, techs fill and sign from the phone with SIF flagging, and the office approves or returns from one queue.

~2 min tour

Custom Pricing

Different prices for different customers on the same product — build a Price Level, link customers and products, and every estimate and work order prices itself.

~1 min tour

Work Groups

Name your crews once and every board inherits them — dispatch group filters and the TEAM view, Daily Dispatch sections, and the timecard filter.

~1 min tour

Dashboard

Your per-user widget board — six live work-order tiles, collections and visit donuts, service-provider status, Edit Layout, global search, and your startup page.

~2 min tour

Reports

All 32 standard reports in 7 groups — star Favorites, run with per-report filters, search inside results, open the chart views, export to Excel.

~2 min tour

Notifications

Where every notification actually lives — SMS with editable templates and reminders, admin emails per feature, per-tech toggles, automatic push on the phone.

~2 min tour

Service Requests

A customer fills your public request form — photos, preferred times, no login — and your office converts it into a work order on one screen.

~1 min tour